Service & Support
We offer support, training and service for every aspect of wood drying. Our range of services have been developed to compliment our products and help us make sure that you are successful in your ambition to produce higher quality wood faster, using less energy.
Installation & upgrade (on-site)
We have developed a precise installation routine that allows us to remotely support a local electrician that perform the necessary electric system upgrade in a matter of hours per kiln. We can also come to you and use only Alent Dynamic® resources.
The hardware differs slightly depending on whether you choose Alent Dynamic or Alent Cloud. For Alent Dynamic we use standard PLC (Programmable Logic Controller) from Omron and Siemens.
For Alent Cloud we use standard PLC (Programmable Logic Controller) or distributed I/O from OMRON, Siemens, Weidmüller or Wago.
The first batch is usually performed according to your normal schedule so that your operator can get comfortable with the process and all the new functions at their own pace.
Expert support & troubleshooting
We can provide a remote expert service to help you solve issues or find and implement continuous improvements to your process and financial outcome.
Alent Dynamic® training program
On request we can provide a training program where kiln operators, production managers and quality assurance professionals from several sawmills can meet to learn and exchange knowledge.
Due to the increasing demand and interest in dynamic wood drying we now also host one-day events around a course in The Technology and Economics in Dynamic Wood Drying. This course is an excellent introduction to dynamic wood drying, and can be tailored to simulate real-world outcomes based on your specific business.
Process and Kiln operation consulting
Over 250 000 drying batches have given us valuable experience in how today's kilns function when upgraded with Alent Dynamic® technology. We can provide analytics on-site or remotely, based on your specific needs.